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Privacy Policy

Last Updated: March 2025

1. Our Commitment to Privacy

At DataChaser, your privacy is our priority. We process your personal data lawfully, transparently, and in full compliance with applicable regulations. This Privacy Policy outlines the purposes, conditions, and legal bases under which we collect, use, and protect your information.

If you have any questions regarding this policy or wish to exercise your data protection rights, please contact us at privacy@datachaser.ai.

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2. Data Processing for Account Registration & Self-Service Functionality

When you register for a DataChaser account or use our self-service functionalities, we collect and process personal data necessary to:

  • Create and manage your account within the DataChaser dashboard.
  • Facilitate seamless access to self-service features.
  • Manage your account settings and preferences.
  • Provide relevant updates about our products and services.

Personal Data We Collect

When using our self-service functionality, we may collect:

  • Identity & Contact Details: Name, surname, email, phone number, company name, industry, and address.
  • Financial Information: Last four digits of your credit card number for transaction verification.
  • Login Credentials: Username and encrypted password.
  • Usage Data: Access logs, activity history, account preferences, data scraped, sites scraped and rules / prompts used.

The processing of your personal data is necessary to fulfill our contractual obligations under Article 6(1)(b) of the GDPR. Additionally, if you choose to save your payment details for future transactions, we rely on your explicit consent under Article 6(1)(a) of the GDPR. You may withdraw your consent at any time without affecting prior processing activities.

Retention Period: We retain your personal data only as long as necessary to fulfill the intended purpose unless a longer retention period is legally required. If you wish to amend or delete your data, contact privacy@datachaser.ai.

Third-Party Data Processing

To facilitate payments, account management, and customer support, we may share your personal data with:

  • Payment service providers(Stripe): for secure transactions.
  • IT infrastructure & hosting services ensuring platform reliability.
  • Marketing & analytics providers to enhance our services.
  • Legal service providers for compliance and regulatory matters.

Inviting Additional Users to Your Account

If you invite another user to join your DataChaser account, we process their email address based on your explicit consent. By sending an invitation, you confirm that the recipient has consented to this processing. Invited users may request deletion of their data at any time. If an invitation is not accepted within a reasonable period, we will securely delete the associated email address.

By inviting additional users, you acknowledge that they will have access to your account’s services and features.

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3. Communication & Customer Support Data Processing

When You Contact Us

If you reach out to us via email, live chat, or social media, we collect and process your personal data to:

  • Respond to your inquiries efficiently.
  • Maintain customer communication records.

Legal Basis for Processing:

  • Consent: Contacting us is considered an affirmative action indicating your consent.
  • Legitimate Interest: We may process personal data to ensure our customers are reputable and financially solvent.

When We Contact You

DataChaser may use your personal data to provide:

  • Updates about our services and new product offerings.
  • Important notifications related to your account.
  • Invitations to participate in feedback interviews.

We rely on your explicit consent for marketing communications and comply with opt-out requests promptly. You can unsubscribe at any time by clicking the “Unsubscribe” button in our emails or contacting us at privacy@datachaser.ai.

User Interviews & Feedback Collection

To enhance our services, we may invite customers to participate in interviews. By accepting, you consent to the processing of:

  • Audio & video recordings of interviews.
  • Identity & contact details (name, email, phone number).
  • User feedback & experience insights regarding our products.

Legal basis: Article 6(1)(a) of the GDPR (Consent). You may withdraw your consent at any time. Interview data is retained for one year unless you request earlier deletion.

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4. Website Data Processing & Cookies

When you visit our website, we process your data using cookies and similar technologies, based on your consent.

Types of Cookies We Use

Category Purpose
Essential Cookies Required for core website functionality, including remembering preferences.
Analytics Cookies Help analyze visitor behavior to improve content and performance.
Functionality Cookies Store user choices such as language preferences and region settings.
Advertising Cookies Enable targeted advertising and track ad performance.

You can manage cookie settings through your browser or visit AllAboutCookies.org for more details.

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5. Data Disclosure & Third-Party Sharing

We may share your data with trusted third parties such as: - CRM & business development services for customer relationship management. - Email & live chat providers for communication support. - Payment service firms to process transactions securely.

Additionally, we may disclose personal data to law enforcement agencies or regulatory authorities when legally required.

International Data Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to U.S. or non-EEA service providers that comply with EU-U.S. Privacy Framework Program or Standard Contractual Clauses to ensure adequate data protection.

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6. Data Retention & Your Rights

Data Retention Policy

We retain customer communication data for up to five years from the last interaction, unless legally required to store it for a longer period.

Your Rights Under GDPR

As a data subject, you have the right to:

  • ✔ Access your data and understand how it is processed.
  • ✔ Restrict processing of your data under certain conditions.
  • ✔ Request data portability in a structured format.
  • ✔ Object to data processing based on legitimate interests.
  • ✔ Withdraw consent at any time for data processed under consent.
  • ✔ File a complaint with a relevant data protection authority if you believe your rights have been violated.

To exercise these rights, contact us at privacy@datachaser.ai.

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7. Social Media & Third-Party Integrations

We may use social media features (e.g., share buttons) to improve your experience. Please note that these widgets may collect certain data, including your IP address, even if you are not logged into the platform.

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8. Children’s Privacy

DataChaser does not knowingly collect personal data from children under 13 years old. If you believe a child has provided us with personal information without parental consent, please contact us immediately, and we will take prompt action to remove such data.

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9. Policy Updates

We may update this Privacy Policy periodically. Your continued use of our services constitutes acceptance of the latest version.

For further information, feel free to reach out to privacy@datachaser.ai.